PASS GUARANTEED SALESFORCE - TRUSTABLE CRT-261 - LATEST CERTIFICATION PREPARATION FOR SERVICE CLOUD CONSULTANT GUIDE FILES

Pass Guaranteed Salesforce - Trustable CRT-261 - Latest Certification Preparation for Service Cloud Consultant Guide Files

Pass Guaranteed Salesforce - Trustable CRT-261 - Latest Certification Preparation for Service Cloud Consultant Guide Files

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Tags: Latest CRT-261 Guide Files, Valid CRT-261 Study Materials, CRT-261 Certification Test Answers, Reliable CRT-261 Study Guide, CRT-261 Valid Test Voucher

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We recommend you use Salesforce CRT-261 practice material to prepare for your CRT-261 certification exam. TorrentValid provides the most accurate and real Salesforce CRT-261 Exam Questions. These Salesforce CRT-261 practice test questions will assist you in better preparing for the final Salesforce CRT-261 exam.

Salesforce CRT-261 (Certification Preparation for Service Cloud Consultant) Certification Exam is designed for professionals who want to demonstrate their expertise in Salesforce Service Cloud. Certification Preparation for Service Cloud Consultant certification exam is designed to validate the skills and knowledge required to implement and manage Service Cloud solutions in a customer-facing role. CRT-261 Exam covers various topics such as case management, contact center management, data management, and analytics.

>> Latest CRT-261 Guide Files <<

Certification Preparation for Service Cloud Consultant sure pass dumps & CRT-261 actual training pdf

The APP online version of the CRT-261 exam questions can provide you with exam simulation. And the good point is that you don't need to install any software or app. All you need is to click the link of the online CRT-261 training material for one time, and then you can learn and practice offline. If our CRT-261 Study Material is updated, you will receive an E-mail with a new link. You can follow the new link to keep up with the new trend of CRT-261 exam.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q102-Q107):

NEW QUESTION # 102
UC's support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc.). Additional requirements are listed below:
Support attachments up to 20MB per inquiry
Over 10,000 inquiries per day
Which solution should a consultant recommend to meet these requirements?

  • A. Web-to-Case
  • B. Customer Chatter groups
  • C. On-Demand Email-to-Case
  • D. Email-to-Case

Answer: C


NEW QUESTION # 103
The Service Desk at Universal Containers is considering implementing a Service Console and is considering using Lightning Experience. Which three features are available only in Classic? Choose 3 answers

  • A. Multi -monitor support
  • B. Case hover
  • C. Keyboard Shortcuts
  • D. Quick Text
  • E. Dynamic list updates

Answer: A,C,E


NEW QUESTION # 104
Cloud Kicks is preparing to migrate to Service Cloud from another system. The current system has thousands of help articles such as FAQs, step-by-step guides, and troubleshooting guides. A group of specialists will create and manage these articles in Salesforce.
What is the recommended license for the specialists?

  • A. Salesforce Platform
  • B. Knowledge Only User
  • C. WDC Only User
  • D. Satesforce

Answer: B

Explanation:
Knowledge Only User is the recommended license for the specialists who will create and manage knowledge articles in Salesforce. Knowledge Only User is a user license that allows users to access and use Salesforce Knowledge, but not other standard Salesforce objects or features. Knowledge Only User is a cost-effective license for users who only need to work with knowledge articles. Verified References: : https://help.salesforce.
com/s/articleView?id=sf.users_license_types_available.htm&type=5 : https://help.salesforce.com/s
/articleView?id=sf.users_license_types_knowledge.htm&type=5


NEW QUESTION # 105
What is the capability of case feed?

  • A. Enable call control using the CTI case feed publisher.
  • B. Switch from case feed to standard detail pages using a console component
  • C. Embed case feed functionality within a visual force page.
  • D. Add custom visual force pages to the case feed page layout.

Answer: C


NEW QUESTION # 106
AW Computing would like to interact with customers on facebook and Twitter.
Where are the conservations tracked in Salesforce?

  • A. Case Chatter feed
  • B. Social Post record
  • C. Case notes related list
  • D. Case activity feed

Answer: B

Explanation:
Explanation
Social Post record is where the conversations with customers on Facebook and Twitter are tracked in Salesforce. Social Post is a standard object that represents a post or comment on a social network, such as Facebook or Twitter. Social Post records can be linked to other records, such as cases, contacts, or leads, and can be viewed and managed in the Service Console. Verified References: : Social Post Object


NEW QUESTION # 107
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