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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q61-Q66):

NEW QUESTION # 61
A Microsoft OS laptop user frequently forgets their password. Which alternative login method should a technician enable?

A. BitLocker
B. User Account Control
C. Windows Hello
D. Single sign-on

Answer: C

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Windows Helloallows biometric and PIN-based login, which are easier and more user-friendly than passwords.
FromQuentin Docter - CompTIA A+ Complete Study Guide:
"Windows Hello supports biometric authentication and PINs, providing easier and secure access especially for users who have trouble remembering passwords."

NEW QUESTION # 62
After a recent mobile OS upgrade to a smartphone, a user attempts to access their corporate email, but the application does not open. A technician restarts the smartphone, but the issue persists. Which of the following is the most likely way to resolve the issue?

A. Updating the failed software
B. Clearing the cache partition
C. Installing a third-party client
D. Registering the smartphone with an MDM solution

Answer: A

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Mobile OS updates can sometimes cause compatibility issues with specific apps, including corporate email clients. The most likely resolution is to check for and apply an update to the affected application, especially if it hasn't been updated to support the latest OS version.
B: Registering with MDM might be required for access but wouldn't address app crashes due to incompatibility.
C: A third-party client might help, but it's not the best first step if the default app is expected to work.
DL Clearing the cache can help resolve some minor issues, but updating the app directly addresses compatibility concerns.
Reference:
CompTIA A+ 220-1102 Objective 3.3: Troubleshoot mobile OS and application issues.
Study Guide Section: App compatibility and mobile software updates

NEW QUESTION # 63
As a corporate technician, you are asked to evaluate several suspect email messages on a client's computer.
Corporate policy requires the following:
>All phishing attempts must be reported.
>Future spam emails to users must be prevented.
INSTRUCTIONS
Review each email and perform the following within the email:
>Classify the emails
>Identify suspicious items, if applicable, in each email
>Select the appropriate resolution
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Answer:

Explanation:
Inbox mail 1 -Account Locked- Phishing - Report email to Information Security
Inbox mail 2 -Share your feedback - Legitimate - Perform no additional actions
Inbox mail 3 –Employee orientation - Legitimate - Perform no additional actions
Inbox mail 4 –Security Update – Spam - Report email to Information Security
Inbox mail 5 –Interview - Legitimate - Perform no additional actions

NEW QUESTION # 64
Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. Which of the following should a help desk management team implement for technicians to use on every call?

A. Knowledge base articles
B. Call categories
C. Service-level agreements
D. Standard operating procedures

Answer: D

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Standard Operating Procedures (SOPs) define the mandatory steps and expectations technicians must follow during support calls. This includes documentation standards such as logging user info, asset details, and issue descriptions in the ticketing system. Implementing SOPs ensures consistency and accountability.
A: SLAs define response/resolution times but not documentation practices.
B: Call categories organize types of issues but don't guide technician actions.
D: Knowledge base articles provide solutions to known problems but don't ensure proper ticket documentation.
Reference:
CompTIA A+ 220-1102 Objective 4.2: Summarize best practices associated with types of documentation and support systems information.
Study Guide Section: Documentation practices, SOPs, ticketing protocols

NEW QUESTION # 65
Which of the following is the quickest way to move from Windows 10 to Windows 11 without losing data?

A. In-place upgrade
B. Image deployment
C. Using gpupdate
D. Clean install

Answer: A

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
An in-place upgrade is the fastest and most efficient way to upgrade from Windows 10 to Windows 11 while keeping all user data, applications, and settings intact. This method is often used when the hardware meets Windows 11 requirements and no system reconfiguration is necessary.
A: gpupdate is used to refresh Group Policy settings - unrelated to OS upgrades.
B: Image deployment typically replaces the current OS and may not retain user data unless specifically customized.
C: A clean install requires formatting the drive and starting fresh, which removes all data.
Reference:
CompTIA A+ 220-1102 Objective 1.4: Given a scenario, use appropriate Microsoft operating system installation methods.
Study Guide Section: In-place upgrade vs. clean install methods

NEW QUESTION # 66
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220-1202 CERTIFICATION, EXAMCOLLECTION 220-1202 DUMPS

220-1202 Certification, Examcollection 220-1202 Dumps